Management Practice Insights
DOI: 10.59571/mpi.v4i1.8
Year: 2026, Volume: 4, Issue: 1, Pages: 48-53
Original Article
Saurabh Mehtai*
iS.P. Jain Institute of Management and Research
*Corresponding author: [email protected]
Received Date:06 October 2025, Accepted Date:12 March 2026, Published Date:31 March 2026
Technology is becoming increasingly important in the workplace, as it can help reduce manual routines for human resources (HR) administration, such as payroll. This enables HR professionals to focus on core activities such as talent development. But this gain is accompanied by a paradox. Most HR leaders perceive that spending on technology often fails to add value in key functions such as talent retention, better hiring and stronger productivity. HR leaders are experiencing a vital gap: how to frame guidelines that balance work efficiency with human-centric responsibilities? Recent research by Sunghoon Kim, Violetta Khoreva and Vlad Vaiman outlines a threelens framework that can improve job design, work structure and HR service delivery, ensuring effective management of technology and workers1
1 Sunghoon Kim et al., ‘Strategic Human Resource Management in the Era of Algorithmic Technologies: Key Insights and Future Research Agenda’, Human Resource Management 64, no. 2 (2024): 447–64, https://doi.org/10.1002/hrm.22268.
2 Conn STAMFORD, ‘Gartner Survey Reveals Only 24% of HR Functions Are Maximizing the Business Value from HR Technology’, Gartner, 13 June 2024, https://www.gartner.com/en/newsroom/press-releases/202406-13-gartner-survey-reveals-only-24-percent-of-hr-functionsare-maximizing-the-business-value-from-hr-technology.
3 Conn STAMFORD, ‘Gartner Survey Reveals Only 24% of HR Functions Are Maximizing the Business Value from HR Technology’, 13 June 2024.
4 Chris Westfall, ‘IBM Replaces Hundreds With AI As HR, L&D Leaders Rethink Roles’, Careers, Forbes, 27 May 2025, https://www.forbes.com/sites/chriswestfall/2025/05/27/ibmreplaces-hundreds-with-ai-as-hr-ld-leaders-rethink-roles/.
5 Marc King, In Employees We [Must] Trust: Using Employee Monitoring Software for Good and Not Evil - International Association for Human Resource Information Management, 2 June 2021, https://www.ihrim.org/2021/06/in-employees-we-musttrust-using-employee-monitoring-software-for-good-and-notevil-by-michael-m-moon-phd/.
6 Karen Grace Larsen, What Is Productivity Paranoia & How Is It Hurting Your Business?, 15 March 2023, https://www.nexushr.com/what-is-productivity-paranoia.
7 Perspective, NYC Local Law 144-21 and Algorithmic Bias, Deloitte US, 6 April 2023, https://www.deloitte.com/us/en/services/auditassurance/articles/nyc-local-law-144-algorithmic-bias.html.
8 Sreevally Pasumarthy, ‘What Can Amazon’s AI Recruiting Tool Teach Us about Reliance on Automation?’, Leoforce, 12 May 2023, https://leoforce.com/blog/amazon-ai-hiring-bias-case-study/.
9 Olena Boichenko, Deloitte’s ‘2024 Global Human Capital Trends’ Report Identifies Trust and Human Sustainability as Top Issues, Deloitte Ukraine, 7 February 2024, https://www.deloitte.com/ua/en/about/press-room/humancapital-trends.html.
© 2026 Published by SPJIMR. This is an open-access article under the CC BY license (https://creativecommons.org/licenses/by/4.0/)
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